Updated: 13.03.2025
1. Introduction and Acceptance of Terms
Welcome to Solace AB (“Solace”, “we”, “us”, or “our”). These Terms of Use govern your access to and use of our website (the “Site”), mobile and web applications (the “App”), and all related services (the “Services”). By using our Services, you confirm that you have read, understood, and agreed to these Terms, along with our Privacy Policy.
If you do not agree to these Terms, you must not use our Services.
Our Services are available only to individuals who are at least 18 years old and have the legal capacity to enter into a binding agreement.
Solace AB provides a digital platform for assisting individuals in managing grief and bereavement processes. Our Services may include:
Information on practical and administrative steps following a loss
Guidance and support through AI assistant, chat or consultations
Secure document storage and management
Access to supportive resources and tools
Some services may be provided through third-party partners, including insurance providers, employers, or advisors. In such cases, access may be subject to additional agreements between you and the third-party provider.
To access certain features, you must create an account by providing accurate and up-to-date information. You are responsible for safeguarding your login credentials and for all activities carried out under your account.
If you wish to delete your account, you can request this through the App or by contacting our support team at info@solace.care.
While some features may be free, certain services may require a paid subscription or agreement with our partners. Details about available plans and pricing are provided upon request via info@solace.care.
When using our Services, you must not:
Use the Services for commercial purposes unless expressly permitted.
Engage in any activity that is fraudulent, illegal, harassing, or abusive.
Upload content that infringes on intellectual property rights or violates privacy laws.
Attempt to disrupt or gain unauthorized access to our systems.
Violations may result in account suspension or termination.
We are committed to protecting your personal data in accordance with GDPR and other relevant EU data protection laws.
We process only the data necessary to provide our Services.
You can request access, correction, or deletion of your data at any time.
We do not sell your personal data to third parties.
For more details, please see our Privacy Policy.
Our Services may contain links to third-party websites or services. We are not responsible for external content or the terms and policies of such third-party providers. You should review their terms before using their services.
Solace AB aims to maintain uninterrupted service but does not guarantee that our Site, App, or Services will always be available.
We reserve the right to:
Modify or discontinue features without notice.
Update these Terms, in which case we will notify users at least 10 days in advance if the changes affect your rights.
To the extent permitted under applicable EU consumer laws, Solace AB provides the Services on an “as is” and “as available” basis. We make no warranties regarding:
The uninterrupted availability or accuracy of our Services.
The suitability of the Services for a particular purpose.
The completeness or reliability of information provided within the Services.
We shall not be liable for indirect, incidental, or consequential damages unless required by mandatory EU laws.
These Terms are governed by the laws of Sweden and the European Union, where applicable.
If you have a complaint, we encourage you to first contact us to seek an amicable resolution. If necessary, disputes may be settled through:
The Swedish National Board for Consumer Disputes (ARN) (www.arn.se)
The Online Dispute Resolution (ODR) platform of the European Commission (https://ec.europa.eu/consumers/odr/)
If legal action is necessary, disputes shall be resolved in the courts of Sweden unless otherwise required by mandatory consumer protection laws in your country.
For any questions about these Terms, you may contact us at:
Solace AB
info@solace.care