Updated: 13.03.2025
Solace AB (“Solace”, “we”, “our” or “us”) uses certain web monitoring and tracking technologies, such as cookies, beacons, pixels, tags, and scripts (collectively, “Cookies”). These technologies are used in order to provide, maintain, and improve our websites and mobile application (the “Services”), to optimize our offerings and marketing activities, and to provide our visitors and users (“you”, “your”) with a better experience (for example, in order to track your preferences, to better secure our Services, to identify technical issues, and to monitor and improve the overall performance of our Services).
This Cookie Policy contains information on Solace’s cookie practices. If you are unable to find the information you were looking for, or you have any further questions about the use of Cookies on our Services, please email privacy@solace.care.
For more information about our general privacy practices, please visit our Privacy Policy.
Cookies are small files containing a string of characters that are stored on your computer or mobile device through the browser (for example, Google Chrome or Safari) or directly by mobile applications when you visit a website or use an app. You can think of Cookies as providing a so-called memory for the website or app, so that it can recognize you when you come back and respond appropriately.
Such Cookies can collect information and data such as your IP address, nationality, city, type of device, browser, operating system, screen resolution, browsing origin, time and duration of visit, pages visited, and the number and frequency of your visits. Cookies may be set by us (first-party Cookies) or by third-party providers who work with us (third-party Cookies), either for the duration of your visit (session Cookies) or for longer periods (persistent Cookies). The length of time a persistent cookie stays on your device varies between Cookies.
Please note that our access and control over such third-party Cookies, beyond the scope of our services, is limited and subject to such other websites, services and providers’ own terms and policies.You are not obligated to accept all Cookies in order to visit our website; however, enabling Cookies may allow for a more personalized browsing experience and is required for most of our Services to work.
Solace uses Cookies to enable and constantly improve the service being delivered to you. Cookies, both first and third-party, are typically categorized as one of the following:
Strictly Necessary Cookies: These Cookies are necessary to provide you with our Services and cannot be disabled.
Functional Cookies: These Cookies are used to enhance the functionality and personalization of our Services. Without these Cookies, certain functionalities will not be available.
Performance & Analytics Cookies: These Cookies are used for gathering analytics data on how you interact with our Services so we can improve their performance accordingly. Without these Cookies, our ability to better ourselves and improve your and others’ experience will be reduced.
Targeting Cookies: These Cookies are used to generate advertisements more relevant to you. Our advertising partners may use them to learn about your browsing habits (including your visits to our Services, the pages you have visited, and the links and advertisements you have clicked) and other unique identifiers that may help identify you and your interests, in order to retarget you and serve advertisements that are relevant to you.
We use Cookies to help our website and online pages work, or work more efficiently, as well as to provide us with various information on your interactions and activities with our website and online pages.
Our use of functional and performance and analytics Cookies aims to:
Monitor, study, and analyze the use of our Services to improve individuals’ user experience;
Continue improving our offerings and the overall performance of our Services;
Explore and pursue growth opportunities by facilitating a stronger local presence and tailored experiences.
Our use of advertising Cookies aims to:
Facilitate and optimize our marketing campaigns, ad management, and sales operations;
Manage and deliver advertisements for our products and services more effectively, including on other websites and applications.
Where required by applicable law, we will not set targeting cookies and/or other non-essential Cookies unless you enable them. When first visiting our website, you may encounter our cookie banner, which allows you to control your cookie preferences, in accordance with applicable law. Depending on your location, you can change your cookie choices anytime by selecting the “Your Privacy Choices” feature available on our website.
Most browsers have certain cookie control features (usually located in the ‘options’ or ‘preferences’ menu of your browser), which allow you to:
Decide how to handle each new cookie;
Delete all Cookies that are already on your computer;
Prevent Cookies from being placed.
For more details, you can visit the support pages for commonly used browsers:
Additionally, most advertising networks offer ways to opt-out of data collection for targeted advertising. You can explore these options through:
Our Services use Google Analytics, a web analysis service provided by Google Inc. (“Google”) which is based on Cookie technology. The information generated by the Cookie is usually sent to and stored on a Google server in the US. Further information about the privacy practices of Google Analytics is available at Google Privacy Policy. To opt-out of Google Analytics tracking, visit: Google Analytics Opt-out.
Your browser settings may allow you to transmit a “Do Not Track” signal when you visit various websites. While we do not change our practices in response to these signals, you can manage your Cookies preferences through your browser settings and our cookie banner.
Solace reserves the right to change this Cookie Policy at any time. Please revisit this page frequently to check for any updates. Any changes will become effective as of the stated “Last Revised” date. Your continued use of the Services on or after that date will constitute acceptance of, and agreement to be bound by, those changes.
